Refund policy

Refunds:

If you receive the wrong order or if your order is permanently damaged during delivery, we can offer either a full refund or to resend your order. If you select a refund, it will be processed and credit will automatically be applied to your original method of payment within a certain amount of days depending on your bank. 

If you are not satisfied with your purchase and wish to return an item, please contact us at enzofootwear@gmail.com, indicating the order number and the reason for the return. Please note that you have 7 days from receipt of your order to return it, after this period your product will not be accepted for return. Not all orders will qualify for a refund. If your order does not qualify for a refund it can be returned for store credit. 

If your order is eligible for a refund, you will bear the shipping costs, and a 20% restock fee will be applied for cash refunds. Or full refund on life-time store credit so you can shop with us again. The shipment will be certified in order to have a tracking of the package and that it arrives at our warehouses.

Our customer service team will review the return request and send additional instructions if the return is approved. Returned items must be in their original packaging, including all accessories, manuals and documentation. Returned items must be unused, in the same condition as when we sent them to you, and in their original packaging. Stains, folded cards, broken seals or torn plastic sheets will not be accepted. If the condition of the returned product is not acceptable, we reserve the right not to return or exchange it. Products that have been personalized cannot be returned or exchanged.  

Return Policy:

Having issues with your order? Exchange your order for a different size! We offer exchanges on footwear orders that have sizing issues so that our customers can enjoy the perfect fit. All exchanges must be requested within 7 days of delivery. A 20% restocking fees will apply on all other orders if cash refund is required, or a full refund on life-time store credits, so you can shop with us again anytime.

How do I request a refund?

  • you can request a refund by submitting the following detail to enzofootwear@gmail.com
  • Your order number. 
  • The reason for the return. 
  • Pictures of the sneakers from all angles.
  • Pictures of the tag displaying the size you received.
  • Picture of the tag of your other brand sneakers. 

This return policy does not apply to all products.

  • Items discounted 5% or higher or buy 2 get 1 free are final sale. They cannot be returned or exchanged. 

We will inspect all returns. If there are signs of wear and tear we will not be issuing a refund of any kind. 

As soon as we receive all the detail we will send you the return label via email. 

To request an exchange please email us at enzofootwear@gmail.com with the required information:

  • Your order number in the title of the email.
  • A picture of our sneakers.
  • A picture our our sneakers' size tag.
  • A picture of the interior tag of another  pair of sneakers you own clearly displaying the EUR and US sizes. 
  • A picture of our brand sneakers and the other brand sneakers side by side to compare the 2 sizes. 

We will review your exchange request and respond to you ASAP. 

This exchange policy does not apply to all products.

  • Items discounted 5% or higher or buy 2 get 1 free are final sale. They cannot be returned or exchanged. 

We do not offer exchanges for different colors. We always ship the color that is selected when the order is placed. Please confirm that you have selected the correct size and color before submitting your order. 

orders are fulfilled for shipment within 24 hours of being place and cannot be changed after this time. Order cancelations and changes can only be accepted within 24 hours under the conditions that the order has not been fulfilled. 

Please do not send your exchange back to our distribution facility. Please contact our support team at enzofootwear@gmail.com when making an exchange for the returned address. 

My package is returned to sender, what should I do?

If your package does not successfully deliver and is sent back to sender, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if an address is invalid or missing information and the carrier is unable to deliver your package.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Enzo Footwear does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.